Cancelling a booking made by phone or mail, is ONLY possible by mail to: firstname.lastname@example.org
Cancellation mails should contain the following information:
Name of the person who booked the room/rooms.
Customer number / Group number.
Please be aware that other conditions may apply when booking through third-party agencies (e.g. Expedia, Booking.com, etc AND cancelation or changes must be made in the third party booking channel).
Terms of cancellation at Helsingør Hostel For Families / Individuals Prepaid rent must be payed prior to arrival corresponding to the first night stay. Prepaid rent must be payed no later than 30 days before arrival. If arrival is within 30 days from the booking is made, prepaid rental must be payed within 24 hours after the reservation has been made – Or according to dates in the contract. Reservations can be cancelled or changed within 24 hours from the time the booking was made.After that – then the above applies. Reservations / bookings that do not timely pay the reservation fee can be freely cancelled without further notice
FOR GROUPS, LEARNING COURSES, WEDDING, PARTIES AND MEETINGS
If deposit/Prepaid rent has been made – THIS IS NOT REFUNDABLE.
Cancellation is free if made more than 4 months from arrival.
Cancellation within 4 months of arrival – You will be charged 50% of the total amount.
One month from arrival you must provide an accurate number of participants.
This number will act as final, and be the min. participants – and you WILL be billed for this amount.
Cancellation within one month will be charged 100%
Please provide our kitchen with up to date number 48 hours of arrival.
In the event of late arrival, the non-delivered services must be paid with the full amount. You are responsible for any damage caused to your hostel or hostel equipment. On departure, and final settlement, reviews of the rented premises / effects will be reviewed and the customer will be 100% charged.
Contract binding We regard these terms as applicable to all types of bookings / reservations. We consider a booking to be valid by Email confirmation and / or deposit of reservation fee or deposit – after which these terms apply. In case of force majeure, we comply with the applicable Danish legislation which exempts one or both parties from the contract in an exceptional situation beyond the control of the parties. During the stay At the end of the stay, the entire event must be paid Prepaid rental / reservation fee The hostel reserves the right to charge / charge the customer at any time one or more of the following fees / deposits Deposit – which can be charged for security for payment – is deducted from the final bill and is refunded on time of cancellation minus an administrative fee which is set by the hostel. Reservation fee is deducted from the final bill, but is not refundable for any cancellation, even if it is timely.
BOOKINGS MADE ON BOOKING.COM or other websites, can ONLY be cancelled from that website.
See the cancellation rules on the website where you made the booking.
WE CAN NOT CANCEL BOOKINGS MADE OTHER PLACES THAN ON OUR OWN WEBSITE.
If you cancel no later than 1 month before arrival – you will recieve any prepaid amount, minus 100dkr for administration.
If you cancel closer to the arrival than one month – it is possible that there will be a cancellation price of 50% of the total bill.
Please write us if you have any questions.